Please note this page was updated on September 14th
As part of our commitment to the safety and wellbeing of our staff, colleagues and participants, we are working under new operating guidelines in compliance with the latest UK Government recommendations. Social distancing and the additional health and safety requirements will have a material impact on you and how our courses operate.
Please take some time to read the following information.
The changes in Government guidance on September 14th re gathering in social groups of no more than 6 do not affect courses at Jackdaws. We are able to run our courses as the venue is Covid secure with risk mitigation in place and it is an organised activity. It is vital however that participants adhere to the social distancing and other mitigating measures we have put in place at all times, and also to note that this is not a social activity.
We have completed a government mandated Risk Assessment, produced in line with the specific government guidance, which follows the UK Government’s steps to operating safely. We recommend you familiarise yourself with this document ahead of coming to Jackdaws. Please note that this is an ever-evolving document, as government guidelines and operating experience influence our approach.
What you need to know before coming to Jackdaws
We are planning to re-open to course participants on 2nd October, subject to government guidance at that time. A phased reopening will demonstrate a deliberate approach, with some limits on total numbers attending courses, to align with guidance on social distancing. We have carried out a thorough Risk Assessment for operating courses at Jackdaws. We are committed to doing our part and we need your help as we work together to focus on safety. Our policies are under continuous review and are subject to change as we monitor the situation and the guidance from health and government authorities is updated.
To prepare for your visit please read our guidelines for visitors coming to Jackdaws below.
(NB This does not replace the need to read the detailed Risk Assessment document which we recommend you do prior to arrival.)
What we are doing to ensure that you can safely attend and enjoy your course at Jackdaws
How will the courses happen?
Courses will take place in our large, well ventilated studio to allow for adequate social distancing and there will be limits on course participant numbers. There will be clear signage onsite directing you where and how to move around. Practice rooms must be “booked” on the sign up sheet which will allow for a 5 minute gap between sessions.
WEEKEND COURSE TIMETABLE
Session 1: 8-9.30pm
Session 2: 10-11am
Session 3: 11.30-1pm
Session 4: 2.30-4pm
Session 5: 4.30-6pm
Session 6: 10-11am
Session 7: 11.30-1pm
Session 8: 2-4pm possible concert
How will you ensure piano and other equipment hygiene?
We would encourage you to bring your own music stand and keep it with you. If this is not possible please request a stand at time of booking and one will be issued to you.
Piano stools will be wiped down daily. Special care of our pianos will follow expert guidance. Pianists should please wash hands carefully before and after playing each time; keys will be cleaned each day and can be carefully wiped down with an approved wipe between players. Sanitiser gel will be available in each room.
Singers will perform behind a specially designed screen to reduce aerosol dispersion, which will be cleaned daily.
You will be issued with a chair and small table set up appropriately distanced in the studio on arrival, which will be numbered and is “yours” for the course. We recommend you bring a blanket or fleece for when the studio is adequately ventilated on cooler days.
What is the general cleaning/hygiene regime?
We will ask all participants to wash their hands at arrival points. Participants will have their temperature taken on first arrival each day and be asked to leave if it exceeds 37.8.
There will be no entrance into the kitchen apart from the cooks.
Sanitiser gel will be available in all rooms. There will be a deep clean on the day prior to the courses and a frequent (at least twice daily) pattern during the courses of surface cleaning, including all entrance doors, door handles and push points, light switches, staircase handrails.
There will be a toilet system in place which will ask you to make sure the lid is down when you flush and wait for a period of time before using after someone else. And we will ask you to use wipes provided to wipe down all surfaces after use.
What will happen about my Accommodation or B&B booking?
To begin with, accommodation will only be arranged in chain hotels and B&B’s that have completed a risk assessment to our satisfaction. You can also choose to book your own. All rooms will be ensuite or have sole use of a bathroom. Please bear in mind that sharing cars with other participants may not be viable.
Do I need to wear a face mask?
In line with Government guidance participants will be asked to wear face coverings in indoor areas where social distancing may prove difficult to maintain and where you come into contact with people you do not normally meet. This will mostly apply to when you are collecting food from the kitchen or moving around to use the other facilities. You may remove your face covering to eat, drink and make music as social distancing measures mean the risk is mitigated in line with the guidance.
Please bring a face covering with you and any additional PPE and hand sanitiser that you feel you need (for example, if you have any skin allergies or as extra personal protection).
Please note some people will be exempt from wearing face coverings.
What’s going to happen at meal times?
Cooks will serve meals wearing a face mask and gloves. For as long as social distancing is recommended, meals will NOT be served at communal tables as usual. You will collect your packed lunch and your dinner, on a tray with everything required on it, from a collection table in the dining room, one person at a time. You can then eat it at your table in the studio, or in the garden if the weather is suitable, so it will be possible to socialise with fellow course members at a safe distance.
Breakfast will not be provided at Jackdaws.
What’s going to happen at break times?
Our cook will pour and serve your drinks and cakes as required. Please consume in the garden if the weather is suitable or use the rooms in the house, with no more than two people in each room, in order to maintain social distancing
Will wine be available?
No, not for the time being. But if you would like to bring your own that is possible however we will not be able to store it for you.
What happens if the alert level has been raised and there is a local lockdown or increased restrictions that mean the course cannot happen at Jackdaws?
If we are unable to run a course onsite because of changing government guidelines or there is a local lockdown, the course will, if possible, move to become a “Jack IN daws” online course, in which many of our tutors are by now very experienced. There will be a fee reduction to acknowledge the difference in provision and you will have the option to withdraw with a full refund. If it is not possible/feasible to do this then the course may be postponed or cancelled, as may also happen if there are not enough people to make it viable.
If enhanced local Covid restrictions are imposed on the area you will be travelling from, or if you will return from a country on the Government’s quarantine list within 14 days of your course start date, then please let us know as soon as possible and do not travel to Jackdaws. In the case of local restrictions preventing travel, we will arrange a transfer of your fee to another course or a refund as applicable.
I feel unwell prior to my visit. What should I do?
Prior to your stay with us, should you feel unwell or develop symptoms of COVID-19, please do not travel to Jackdaws. You will be able to transfer your fee to another course or receive a credit note valid for a year.
I feel unwell during my stay. What should I do?
Should you feel unwell or develop symptoms of COVID-19 during your stay, you should self-isolate in your bedroom and notify the house manager on 01373 812772 (emergency number of duty manager will be issued on arrival). Put on a face mask and gloves if you have them, we will help you make arrangements to get home/help as needed.
My course is taking place as planned because it is considered safe to do so, but I do not want to attend because of COVID-19. What will happen to my payment?
If you decide not to attend due to COVID-19, we will happily transfer your payment to a future course free of charge or issue a credit note to be used within one year.
We appreciate that many of you will be nervous about travelling, staying and participating in a group activity. We are taking every measure we can to mitigate any risk to you or our team
The best way to support Jackdaws, our staff and musicians going forward is to book on a course, and enjoy the benefits of a wonderful Jackdaws experience.
If you have any questions or we can help you at all please do email us at email@example.com
You will need to confirm you have read this document and agree with the measures in place before attending a course.